FAQs

How do I buy?

Buying in our online store is super simple. Just follow the following steps: 

» When you buy a product that you like, add it to your cart.

» Once you are done choosing products, click on "Go to Checkout"

» Fill up with your personal info, so we can process the order.

» Click on "Continue", so you can choose your shipping option and use Paypal to pay your order.

 

How can I pay for my order?

We only use Paypal as a payment method for international orders. Within Paypal, you can choose between different options to pay, such as credit cards, linked bank accounts or Paypal credit. 

 

How do you ship my order?

International orders are shipped through DHL Express Service. You can see its cost at the end of the process. It takes between 5 and 15 working days to get to your address. Once processed, we will send you a tracking number so you can know where it is at any moment. 

Expenses (customs taxes , VAT, delivery, etc.) at destination place are in charge to the customer.

 

Whats the warranty policy?

Our products are carefully produced and quality controled, so they become your long-lasting partners. In Argentina, we can offer a 6 months warranty, in which if a problem was caused due to a design or production mistake, we fix it for free. Not the case if it was caused by regular usage or for having neglected care of the item. 
On the other hand, unfortunately in international orders we cannot do this. We do not have exchange and refund policy, as the shipment costs are very expensive. If you are not totally satisfied with your purchase, or if you have a defective item, please send us an email to ventas@kostumeweb.net and we will evaluate on a case by case basis.